FAQ
Questions people ask before booking.
Can't find your answer here? Call or WhatsApp us at +91 91037 52910 — we reply fast.
Booking & Fares
How do I book a taxi with BlueKash Taxi Service?
Call or WhatsApp us at +91 91037 52910 with your pickup point, date and destination, or fill out the form on our Book Taxi page. Most bookings are confirmed within minutes.
Are your fares fixed or metered?
Fixed. You get a quoted fare before the trip begins based on route, vehicle and trip type — see our Taxi Tariff page for current rates. There is no surge pricing.
Do you charge extra for hill routes like Gulmarg or Sonmarg?
Hill routes are priced per route, not per surcharge — the quoted fare already accounts for the driving conditions and time involved.
Can I pay in cash or online?
Both — cash on arrival, or UPI/bank transfer if you prefer a digital payment. We'll confirm the payment method when you book.
Do you offer discounts for return customers or referrals?
Yes, ask our booking desk about current offers — we do run seasonal promo codes.
Vehicles & Fleet
What vehicles do you have available?
Swift Dzire and Toyota Etios sedans, Maruti Ertiga, Toyota Innova and Innova Crysta SUVs, 12 and 17-seater tempo travellers, and a Toyota Fortuner for luxury bookings.
Which vehicle is best for a family of 5 with luggage?
An Innova or Innova Crysta comfortably fits 5 passengers with luggage. For 6 or more, we recommend a tempo traveller.
Are your vehicles fitted for winter/snow driving?
Yes — vehicles running the Gulmarg and Sonmarg routes are fitted with winter tyres during the snow season (typically December–March).
Trips & Routes
Can you plan a multi-day Kashmir tour itinerary?
Yes, this is most of our business — typical itineraries run 4 to 8 days covering Srinagar, Gulmarg, Pahalgam and Sonmarg with the same car and driver throughout.
Do you do the Srinagar to Leh route?
Yes, usually as a 2-day drive via Sonmarg, Zoji La and Kargil, only during the highway's open season (roughly June–September).
Can you arrange a taxi for the Amarnath Yatra or Vaishno Devi?
Yes, we run taxis to the Baltal and Chandanwari base camps for Amarnath, and to Katra for Vaishno Devi, subject to Yatra dates and permits.
Policies
What is your cancellation policy?
Free cancellation up to 24 hours before pickup for most bookings. See our Cancellation Policy page for trip-specific terms.
What happens if my flight or train is delayed?
We track flights automatically and adjust pickup time at no extra charge, within a 45-minute free waiting window.
Do your drivers speak English?
Yes — all our drivers speak Kashmiri, Hindi and Urdu, and most speak conversational English as well.
Still have questions?
Talk to our booking desk directly — we're happy to help you plan before you commit.